Returns & Exchanges
At JessaKae, we want you to feel confident and beautiful in every piece you purchase. If your order isn't quite right, we offer returns and exchanges within 30 days of the delivery date for items in their original, unworn condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Method
Select whether you would like to exchange for a different size, receive store credit, or get a refund to your original payment method.
Pack and Label
Print your prepaid shipping label and securely pack your items—including all original tags and packaging—into a shipping mailer.
Drop Off and Track
Drop off your package at the designated carrier location and keep your tracking number handy while we process your return at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing